Privacy Policy

Our Commitment to Your Privacy

Welcome to GreenWood (“we”, “our”, or “us”).

We are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the New Zealand Privacy Act 2020. By interacting with our website, services, or products, you consent to the data practices described in this policy.

1. Information We Collect

We collect various types of personal information necessary for our business functions. The information we collect may include:

• Contact Information: Names, email addresses, phone numbers, and physical addresses.
• Financial Information: Payment details (processed securely via third parties) and billing information.
• Website Usage Data: IP addresses, browser types, pages visited, and interaction data collected via cookies and analytics tools.
• Customer Interactions: Records of correspondence, feedback, and support queries.

We primarily collect this information directly from you when you:

• Purchase a product or service from us.
• Create an account on our website.
• Subscribe to our newsletter or marketing communications.
• Contact us via email, phone, or social media.

2. How We Use Your Information

We use your personal information for the following legitimate purposes:

• To process and fulfil your orders and provide our services.
• To communicate with you about your account, orders, or inquiries.
• To improve our products, services, and website functionality.
• To send you marketing and promotional materials (only if you have opted in).
• To comply with our legal obligations and resolve any disputes.

3. Disclosure of Information

We may share your personal information with trusted third parties only when necessary to perform the services outlined above. These may include:

• Service Providers: Payment processors, shipping companies, and IT support services.
• Business Partners: Partners who help us deliver specific services or promotions.
• Legal Authorities: Where required by New Zealand law or to protect our rights and safety.

We ensure that all third parties we engage with are aware of their obligations under the NZ Privacy Act 2020 and handle your information securely.

4. Data Storage and Security

We take reasonable steps to protect the personal information we hold from loss, misuse, and unauthorised access or disclosure. We use secure servers, firewalls, and access controls to safeguard your data. Our staff are trained on privacy best practices.

5. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by New Zealand law (e.g., tax records are generally kept for seven years). Once data is no longer needed, we securely destroy or anonymise it.

6. Your Rights (Access and Correction)

Under the Privacy Act 2020, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correct: Ask us to correct any inaccurate or outdated information we hold.

To exercise these rights, please contact our Privacy Officer using the details provided below.

7. Cookies and Tracking Technologies

Our website uses “cookies” to enhance your browsing experience, analyse site traffic, and assist with marketing efforts. You can choose to accept or decline cookies through your browser settings. Declining cookies may affect the functionality of our website.

8. Contact Us

If you have any questions, concerns, or wish to make a complaint regarding this Privacy Policy or our privacy practices, please contact us:

GreenWood
61 Hynds Drive, Rolleston, Christchurch
info@greenwoodinfo.co.nz
0800 347 259

If you are unsatisfied with our response, you have the right to contact the Office of the Privacy Commissioner in New Zealand.